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Command This: Using Social Command Centers & Digital Newsrooms to Drive Strategy

July 20 @ 11:30 am - 1:00 pm


July 20
11:30 am - 1:00 pm
Event Category:


Sharp HealthCare
8695 Spectrum Center Blvd.
San Diego, CA 92123 United States
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Having real-time reliable data and feedback can help organizations better engage with thier customers and prospects via social media and digital communications. But capturing that data and turning it into actional public relations and marketing strategies can be challenging in today’s ever changing landscape.

Launched in 2016 to showcase Sharp’s commitment to digital innovation and exceptional care, the health system created it’s Customer & Media Engagement Center. The CMEC centralizes the organization’s social media, digital newsroom and media relations activities and uses digital producer/specialists and customer contact center agents for real time monitoring and response.

Attend the next PRSA professional development event to learn how Sharp HealthCare is using its unique social command center and digital newsroom to drive its content strategy to better engage with its patients and the community online. In addition to hearing from Sharp on how the health system uses data to drive decision making, attendees will get an up close look at the command center and digital newsroom.

Guest speakers include:

Pam Hardy, Managing Editor, Sharp Health News: As managing editor of Sharp Health News, Pam leads a team of more than 30 people in the creation and distribution of news stories, videos, infographics and patient testimonials from across Sharp HealthCare, San Diego’s largest health system. Prior to joining Sharp in 2015, Hardy served as director of marketing and communications for California Western School of Law, and as the first communications director for the San Diego City Council President. She holds a degree in Communications and Political Science from UC San Diego.

Jennifer Balanky, Manager of Digital Content: Jennifer leads digital content strategy and social media for Sharp HealthCare, San Diego’s largest health care provider. She and her team set the digital voice and tone of Sharp, and build digital engagement among the community and Sharp’s 18,000-plus employees. The digital content team also manages the execution of digital newsroom Sharp Health News and social media strategy through Sharp’s Customer & Media Engagement Center. Prior to joining Sharp, Balanky spent 14 years as a digital journalist and editor at The San Diego Union-Tribune.

Details: Lunch provided. Free parking is available in the Sharp HealthCare parking lot in front of the building.


Early Bird PRSA SD/IC Member (if registered by 6/29): $25

Early Bird Non-Member (if registered by 6/29): $35

PRSA SD/IC Member: $35

Non-Member: $45

PRSA SD/IC Board Member and Student: $25


Event Inquiries:

For questions, not to RSVP, please contact Kristin Deuber at Kristin@kmdpr.com