Customer Service & Marketing Representative

GraniteGold Granite Gold Inc.

Stone Care Products By Stone Care Experts

Granite Gold Inc. is a manufacturer, distributor and marketer of Granite Gold® brand premium stone-care products throughout the U.S. and internationally. Entering our 15th anniversary, we are an innovator and industry leader that produces exceptional stone-care products and extraordinary customer service. We are a small, family company that operates in a fast-paced environment with team members often wearing multiple hats and carrying out numerous roles and responsibilities.

Job Description

We are looking for a highly motivated, entry-level Customer Service & Marketing Representative to join our team. The ideal candidate is a driven self-starter who will support the sales and marketing executive team as well as fulfill general office procedures and functions.

Qualifications

Bachelor’s degree in marketing, communications or public relations

Experience working with traditional and social media

Demonstrative experience in project management and trade show coordination

Customer service experience

Exceptional written and verbal skills

Experience in consumer products preferred

Fluent in English, with good grammar and ability to convey ideas clearly in verbal and written form

Proficiency in Microsoft Office

Must be organized and detail-oriented

Responsibilities

Customer Service

Facilitate inquiries from both customers and consumers via phone, email and Live Chat

Effectively communicate and represent the Granite Gold® brand

Ensure all inquiries are completed

Marketing Communication

Write news releases, media pitches and marketing material

Media relations

Develop and routinely update media lists

Track media opportunities

Monitor news activity, including competitors

Develop and maintain positive relationships with target media

Aggressively pitch target media

Coordinate interviews

Blogger relations

Develop and routinely update blogger lists

Track blogger opportunities

Monitor activity, including competitors

Develop and maintain positive relationships with target bloggers

Aggressively pitch target bloggers

Coordinate product reviews, trials and promotions

Coordinate social media outreach; execute online campaigns

Trade show coordination

Liaison for sales team and retail brokers

Assist sales staff with special projects

To apply for this job email your details to info@granitegold.com

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